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General Terms, Acronyms, and Definitions

Term Definition
Addon Product: A TRACT product type that cannot be sold by itself but is sold with another product to further enhance the related product. For example, Product A may provide the subscriber 300 usage events free of charge. Addon Product A1 provides the subscriber an additional 100 events for a fixed monthly fee.
Agreement: An agreement defines the terms to which a subscriber has agreed when purchasing a subscription. These terms include the length of time to which the subscriber has committed to having the product, any early cancellation penalties, and the action that occurs when the agreement expires.
API: Applications Programming Interface
Authorize.Net: Third party payment gateway service that is integrated into TRACT to enable credit card and electronic check payments. To open an account, click on Authorize.Net Merchant Account, click here and a separate browser window or tab opens and takes you to the Authorize.Net web site.
BA: A Customer's Billing Account.
Billing Account: Customers, Tenants, and Proprietors are all billing entities which have a Billing Account (BA) in TRACT. A Billing Account is comprised of customer information such as orders, invoices, payments, and so forth.
Churn: An Active Subscriber who has their service deactivated
Conversion: A Subscriber whose service changes from Trial to Active status
CSR: Customer Service Representative
Customer: An entity within TRACT that consumes products and services.
Desktop: The TRACT User's Home Page where the User receives User Role-specific information.
Date Range: For any end date in TRACT, the end date is always excluded from the date range. (Example: 9/28 to 10/1 does not include the day of 10/1, but includes Sept 28, 29, 30.)
EID: Entity ID number.
End Date: For any end date in TRACT, the end date is always excluded from the date range. (Example: 9/28 to 10/1 does not include the day of 10/1, but includes Sept 28, 29, 30.)
Entity ID: A unique identity number returned to the you through the API when you create a new Billing Account through the TRACT API. The EID can then be used in the GUI to search for the new Billing Account by entering the EID number in the Account Number field for a search.
First Data Global Gateway: Third party payment gateway service that is integrated into TRACT to enable credit card payments. To open an account, click on First Data Global Gateway Merchant Account, click here and a separate browser window or tab opens and takes you to the First Data Global Gateway web site.
GUI: Graphical User Interface
KPI: Key Performance Indicator
Loss: A Subscriber in Trial status that has their service deactivated and does NOT convert to being a full, paying, and active Subscriber.
Party: In TRACT, a Party is a Person or Organization. A Party may or may not be a customer who purchases products and services.
Payment Gateway: A Payment Gateway is a company authorized to process credit card transactions for banks. The Payment Gateway companies provide authorization and settlement services to the banks' merchants and move money from the issuing bank to the receiving bank. The Payment Gateway company verifies the credit card's details and performs anti-fraud procedures. After the Payment Gateway company has received confirmation that the credit card details have been verified, the information is sent through the payment gateway to the merchant account, who then completes the payment transaction.
Payment Processor: A Payment Processor in TRACT identifies which Payment Gateway for processing electronic payments.
PCI: Payment Card Industry. See PCI Compliance for more details.
PDF: Portable Document Format
PIA: Pay in Advance
POS: Point of Sale
Products: Goods and services sold to Customers.
Proprietor: A billable entity in TRACT which has the option of having both Tenants and Customers in TRACT.
Quarantine Policy: Quarantine Policies define and control the length of time a Service Resource ID can be held from use after service has been discontinued.
Rate Table: A Rate Table contains a list of usage-based charges that are applied to a given event based on the outcome of a Usage Rule.
Service Device: A Service Device is a physical device, such as a set-top box, or handset, that enables a customer to receive a service.
SKU: Stock-Keeping Unit
SRID: Service Resource ID. A Service Resource ID is a unique identifier of a consumer of events such as telephone number, user name, email address.
Subscription: A product or service that has a recurring charge.
Tenant: An entity in TRACT that uses TRACT to bill their own Customers.
Trial: A period of time that a Subscriber is not charged for the Product that has the Trial Period.
UOM: Unit of Measurement
Usage Events: A Usage Event in TRACT is a record that represents a customer consuming a provided service. Usage Events are processed through the TRACT rating engine for charging and eventual invoicing of them to the customer.
Usage Lookup Tables: Usage Lookup Tables are used by Usage Rules, simplifying rule specifications by moving commonly referenced information into a table that can then be accessed by one or more Usage Rules.

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